There’s no separate storage charge when your package arrives — storage is built into the receiving fee for the first two weeks. After that it renews weekly at the same amount as your receiving fee (Cold Storage works differently — see below) — never a new or hidden charge, and we send weekly reminder emails while a package is in storage. Here’s exactly how the clock works.
The 14-Day Window
Your receiving fee (from $4.25 for packages under 20 lb) covers the first 14 days of storage. Pick up within two weeks and storage costs you nothing extra. Most customers never see a storage fee at all.
After Day 14: Weekly Renewal
From day 15, storage renews every 7 days at the same amount as your receiving fee. So a $4.25 package accrues $4.25 per week it keeps waiting. Fees are charged to your account balance, and we send weekly reminder emails while a package is in storage, so nothing accrues silently.
One Exception: Cold Storage
Refrigerated items work differently, because fridge space is limited and perishables need to move fast. Cold storage is $8.00 per 2 days, billed from the moment the item goes in the fridge, with no free days — the 14-day window above does not apply while an item is refrigerated.
If we move a package you’ve already received into the fridge, we credit your receiving fee back first, so you pay $8.00 per 2 days rather than both fees. When it comes back out of the fridge it returns to the normal rate and the 14-day window starts again from that day.
Safe While Funded
Your packages are never disposed of while your account is funded. Disposal is only ever considered when a package has sat for more than 80 days and your account owes more than $50 — and you’ll have received many reminders long before that point. Keep a small positive balance and time is never a worry.
We always send a disposal reminder before anything is disposed of. If you get one, top up your balance and contact us — that saves the package, and you pick it up or have it shipped to you as normal. Once a package has been disposed of, recovery may still be possible, but we may charge a recovery fee for the time it takes to search for it.
Traveling or Need Long-Term Storage?
Storage-friendly tips:
- Rent a Dedicated Storage locker: if packages will be waiting a while, a locker of your own is a flat monthly rate by size with no minimum term — anything filed into it stops the weekly clock. (The receiving fee still applies as each package arrives. Grouping several packages into one locker is about space and an easy pickup — each package is still billed on its own, so it doesn’t change what’s accruing.)
- Forward it: if you can’t cross for a while, request a shipping quote and we’ll send it to you instead.
- Top up before a trip: an e-Transfer keeps your balance positive so your PIN stays active for whoever picks up on your behalf.
Oversize items that wait on our staffed shelf (instead of a locker) are on the same terms: the receiving fee covers the first 14 days, then the weekly renewal applies while the item waits.
Charged Storage on Something You Already Picked Up?
Storage stops when the pickup is recorded — and that happens when you enter your PIN at a terminal. If you collected a package without entering your PIN (an after-hours oversize pickup, for example), the system may still think it’s waiting. Contact us and we’ll correct it. Details: always enter your PIN.