Knowledge Base
Step-by-step guides for everything In Out Parcel — type what you're looking for, or jump to a topic.
No guides match that search. Try a different word — or the FAQ covers the quick questions, and the contact form answers everything else.
Getting Started
How It Works →Your US address, your Customer ID, and making sure our emails reach you.
How to Address Your Packages
The exact address format for shipping to In Out Parcel — 145 Tyee Dr, PMB (your Customer ID), Point Roberts, WA 98281 — and why the Customer ID matters.
Read the GuideMake Sure Our Emails Reach You (Safelist Guide)
Add support@inoutparcel.com to your safe senders in Gmail, Outlook/Hotmail, Apple Mail, iCloud, Shaw, and Telus so arrival notices never land in spam.
Read the GuidePackage Arriving Before You Register
Register first so your Customer ID lands on the label. Already shipped without one? File a trace request after registering and we'll match it by hand.
Read the GuideTrouble Registering or Logging In
Fixes for common sign-up and login snags — free registration, forgotten passwords, temporary lockouts, and typo corrections after you sign up.
Read the GuideReceiving & Pickup
Full FAQ →Arrival emails, the 6-digit PIN, the RED/BLUE/GREEN terminals, and pickup by others.
A Package Addressed to Someone Else (a Friend, Relative, or Care-Of)
We can only receive mail for people with their own verified account. If a package or letter is in someone else's name, they sign up, or the sender resends it in yours.
Read the GuideA Package You Didn't Order, or That Isn't Yours
Got a package you never ordered, or one that isn't yours? Don't open or forward it. Tell us with the tracking number: we reverse the receiving fee and can return it to the sender.
Read the GuideCan Someone Else Pick Up My Packages?
Yes, once your account is verified: you, up to 3 authorized users, or anyone carrying your 6-digit PIN can collect. Authorized users can only be added after you verify.
Read the GuideFreight, Pallets, and Oversize Items
We accept freight, pallets, tires, TVs, couches, and other oversized deliveries most parcel services turn away — human-liftable only, no forklift on site.
Read the GuideHow to Pick Up Your Packages
Step by step: your arrival email, 6-digit PIN, and the RED, BLUE, GREEN terminals — how to collect packages 24/7 at In Out Parcel, Point Roberts, WA.
Read the GuideI Didn't Get an Arrival Email
What to check when a package was delivered but no arrival notice showed up — timing, spam folders, missing Customer IDs, and how to get it resolved fast.
Read the GuideSignature-Required Deliveries
Our staffed facility signs for courier deliveries during delivery hours, so you never have to be present — UPS, FedEx, USPS, DHL, and TNT are all covered.
Read the GuideFees & Billing
Rates & Fees →Adding funds (e-Transfer, card, cash), receiving fees, and storage.
Charged Storage on a Package You Already Picked Up? Always Enter Your PIN
Storage stops when your pickup is recorded, and entering your PIN is what records it. Charged for a package you already have? Contact us and we will correct it.
Read the GuideClose Your Account or Request a Refund
How to close your In Out Parcel account, what happens to your balance, and how refunds work — self-serve or with our help.
Read the GuideHow to Add Funds by Interac e-Transfer (0% Fees)
Send an Interac e-Transfer to etransfer@inoutparcel.com from your account email — it credits automatically, no fees, no reference numbers to confirm.
Read the GuideHow to Add Funds to Your Account
Every way to load your In Out Parcel balance — Interac e-Transfer (0% fees), card in the portal or at the terminal, and cash at the counter.
Read the GuideStorage Fees Explained
Your receiving fee covers the first 14 days of storage. After that it renews weekly at the same rate — packages stay safe while your account is funded.
Read the GuideIdentity Verification
Why Form 1583? →USPS Form 1583 — verify your identity in person (free) or online by video, and keep it current.
Verify Your Identity in Person (Free)
The fastest way to complete USPS Form 1583: bring two pieces of ID to the counter during staffed hours and walk out fully verified in about 3 minutes.
Read the GuideVerify Your Identity Online by Video
Complete USPS Form 1583 from home: upload two ID pieces, e-sign the form, and finish with a short video call — $20, no printing, no counter visit.
Read the GuideLetter Mail
Virtual Mailbox Service →Enabling letter mail, Hold vs Auto-Scan, and your Letter Box.
How to Set Up Letter Mail
Turn on letter mail in the portal: Hold ($4.25) or Auto-Scan to PDF ($4.25 + $2.50, up to 10 pages) per letter. Junk mail is filtered out free.
Read the GuideReading Your Letter Scans (Letter Box)
Where scanned letters live in the portal, envelope vs contents scans, requesting a scan after arrival, and what to do with a letter once you have read it.
Read the GuideShipping & Forwarding
Shipping & Returns →Quotes, forwarding worldwide, your own labels, consolidation, and returns.
Dropping Off a Package After Hours
Empty lockers stand open, so you can leave an outgoing package or a return any hour of the day — no PIN needed. Put it in an open locker, note the number, and file the drop-off in your portal.
Read the GuideDuties, Taxes and Tariffs When You Bring a Package Into Canada
We never charge duty, tax, tariffs or brokerage — those are collected by the Canada Border Services Agency when goods enter Canada. Here is what you pay at the booth, and what a forwarded shipment includes.
Read the GuideForward a Package Anywhere: How Quote Me Works
Request a live shipping quote for any package in your account — we quote your exact parcel and destination, you approve, we pack and ship. No handling fee.
Read the GuideReturns: Sending a Package Back to the Sender
Sending a package back to the store or merchant it came from is free — we print the label, tape it on, and hand it to the carrier. You pay only the postage, and on a prepaid merchant return the merchant has already covered that.
Read the GuideShip For Me: Shipping Onward With Your Own Label
Bought your own postage for a package going onward — your home, a friend, a customer? Upload the label in the portal and we apply it and hand the package to the carrier — $5 per label, $8 international (customs documents included).
Read the GuideJump Into Your Account
Already a customer? Head straight to the part of the portal you need.
Need a Hand? The FAQ covers the most common questions, or send us a message and we'll help.
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