Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 1–12 of 527 written reviews (211 more are star ratings only)
“Always a great experience. Never any issues. Thank you!”
Response from In Out Parcel
Thank you so much, Kathleen! It's lovely to hear every visit has gone smoothly.
“Friendly staff and efficient service!!”
Response from In Out Parcel
Thank you, Brenda! Friendly and efficient is exactly what we're going for at the counter, so this one goes straight to the team.
“Fast & friendly services.”
Response from In Out Parcel
Thanks, Cris. We know most pickups are squeezed into a border run, so quick matters. Glad it was.
“This company and the people that run it are the Best! Always friendly always helpful👍🏻”
Response from In Out Parcel
Jennifer, this made our day. Thank you for being with us, and for taking a moment to say it.
“In Out Parcel..in Point Roberts.. has over the years been a very reliable service with good customer service.The 24 hr availability makes AnyTime assessibility easy... with the system signout procedure to get your packages...💥Very convenient.💥”
Response from In Out Parcel
Conrad, thank you for sticking with us over the years. That's what the 24-hour lockers are for: picking up on your schedule, not ours.
“Amazing, prompt customer service. You can have your ID verified over video, and the locker service is 24 hours a day! So convenient and efficient.”
Response from In Out Parcel
Thank you, Valerie! Glad the video ID verification made getting started easy. It saves a trip just to sign up.
“5 star.. the people that work here are amazing. And the system.they runs as well.”
Response from In Out Parcel
Thanks, Rod. We'll pass that on to the team, and we're glad the system is working as smoothly for you as the people are.
“They received and scanned my mail then lost it. I drove down and waited an hour for them to tell me they had no idea where it was and this "rarely" happens. They also charged me for receiving it.”
Response from In Out Parcel
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Tucan, you are correct that we received and scanned your letter, but were unable to locate it when you came to pick it up. That was a staff error, and we sincerely apologize for the time and inconvenience this caused. After you left, our entire team continued discussing what had happened, retracing the handling of the item, and searching for it. The letter was located approximately one hour later, and we contacted you once it was recovered. As part of our effort to make this right, we added five complimentary package-receiving credits to your account and placed the letters in a self-serve locker so they could be accessed 24/7. You had selected USPS for the forwarding. However, our staff team proactively upgraded the shipment to UPS at our expense because we wanted to ensure the item had tracking and proof of delivery. The shipment was sent the day after your request and was delivered two days later. We recognize that locating the letter afterward does not undo the experience you had when you came to our office. However, we took the issue seriously, continued investigating after your visit, located the item, provided five complimentary receiving credits, and took the additional step of upgrading the forwarding shipment so its delivery could be tracked through to completion. We apologize again for the service failure and appreciate the opportunity to correct the situation.
“I've used In Out Parcel 7 times over the past 2 months while living in Canada but needing to receive parcels and mail at a US address. Their website is easy to use, parcels processed promptly, pick up is convenient and effortless. I had an issue forwarding a letter and they responded-and solved the problem-within 1 hour! Happy to highly recommend this service.”
Response from In Out Parcel
Keith, thank you for the detailed review, and for giving us the chance to sort out that letter quickly. Seven pickups in two months sounds like we've become part of the routine. Glad it's been effortless.
“attitudes used to be yes sir right away sir, now its we'll get to it when we get to it buddy.... serious dive in quality control, used to be 5 star service now 0 star”
Response from In Out Parcel
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Thank you for telling us this. Being made to feel like "we'll get to it" isn't the service you've come to expect from us, and we're sorry. We weren't able to match your Google name to an account, so we can't see which visit this was, and we'd like to. Please email support@inoutparcel.com with your customer ID and roughly when you came in, and we'll look into it personally.
“Maybe you get packages shipped from the US and are tired of all the brokerage and handling fees charged by the courier services to bring them across the border. Or maybe the vendor you want to order from doesn't ship out of the CONUS to Canada. If you live anywhere in the Lower Mainland, you need to check out In Out Parcel. Their package receiving service is excellent and reasonably priced to boot. Well worth the drive down to Point Roberts.”
Response from In Out Parcel
Chris, you've summed up why people make the drive better than we could have. Thanks for taking the time to write it all out.
“No issues with the pickup, paid the parcel fee at the terminal with a credit card and was done in minutes!”
Response from In Out Parcel
Card at the terminal and out the door in minutes is exactly how pickup should go. Glad it was that smooth for you.
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