Loved by Cross-Border Shoppers

“Customer service is top tier. Special shout out to Angela in assisting me when my account had an issue. 10/10”

“This place deserves awards. The quirky friendly vibes of this place is unlike anything else. Keep doing your groovy thing In Out Parcel!”

“I remember visiting this location with a friend a long time ago and recently needed to ship some last minute gifts to a US address so I thought of using In Out Parcel again. I have two packages on the way there and I am looking forward to my visit as it’s conveniently located close to the border! :)”

“Very convenient! Close to Vancouver”

“Posting From Canada: Outstanding service, unbelievably prompt responses. Extremely helpful.”

“Super friendly and helpful staff! The sign-up process is a breeze and their support is responsive! I love the convenience of being able to pay for my parcel with a credit card, and the 24/7 access is a game-changer for my busy schedule. Plus, the location couldn’t be better—literally right by the border!”

“First time using a service of this kind after spending way too long looking into mail forwarding services, and then remembering there's TransLink buses that take you within short walking distance of the border. I don't see how I could ever go anywhere else for this type of thing (provided I still have a way to transit there lol). The convenience can't be beat, if you value convenience trust me when I say this place is a no-brainer. Like I cannot emphasize enough just how straightforward and simple it is. You have 2 (free) weeks to pick up your packages (they can hold them for longer at a weekly charge, their website explains), and you can verify and top up your account online so you can literally just go in, ANY time of day, punch in your code(s), pick up your parcels and you're good!! You're not gonna get lost or confused, everything is labeled and the email you get when they have a package ready for you explains exactly what to do and where to go. I even brought scissors to open my packages but they still have a desk with box cutters (and the desk warns you about the fee for box disposal if you leave your packaging behind, so you won't get hit with a surprise fee if you open your parcels in there). These people really did sit down and think of how to make everyone's experience as quick and easy as possible. By the way their customer service email is very responsive, friendly and helpful. Anyway if you overthink things like me and are weighing your options to receive USA packages as a Canadian living in the area... just trust me, it doesn't get any more convenient than this, and you're not gonna have anything to worry about due to how easy, simple and quick it's all made for you.”

“Super easy and convenient. Although the price keeps creeping up, it's worth it for the convenience still.”

“good services”

“Straightforward procedures, location is secured and easy to find. Fast check-out.”

“(Translated by Google) Excellent package pickup service! Canadians can pick up their packages from the US here. The price is also very reasonable. I've been using it for over 10 years, and now when I come back, the staff seems even more friendly! (Original) 非常好的包裹代收服务！加拿大人可以来这里取美国包裹。价格也很合适。10几年前就一直用，现在再来，感觉店员更加亲切了！”

“Very pleased with their service. I’ve used them at least a dozen times. Any time I had some kind of concern about my package and I had to email them, I was impressed that they got back to me quickly and are very personable and reasonable. I love how close they are to the border and packages can be picked up any time of the day or night.”