Loved by Cross-Border Shoppers
4.9★ from 738 Google reviews.
Showing 325–336 of 527 written reviews (211 more are star ratings only)
“In and Out parcel has been extremely responsive and friendly with all of my inquiries. I am very impressed with their professionalism, ease of use, and top notch service. Bianca was a pleasure to deal with! Thanks!”
“Hit or miss spotty service. Picked up my 10kg parcel. It barely fit inside the biggest locker. But somebody decided to put it the very top shelf I struggle to pull it out with only a few inches each side to stick my hands in due to size and weight why would the brain dead staff do this? Bottom or middle locker but really questionable why the very top highest locker really. This is pre pandemic since the border is closed Great service they are providing but some brain dead clueless staff working there.”
Response from In Out Parcel
You're right: a 10 kg parcel belongs in a lower locker, not the top row, and we're sorry you had to wrestle it out. Thanks for the kind words about the service. If anything else ever goes sideways, email support@inoutparcel.com with your customer ID and we'll sort it out directly.
“Fantastic parcel drop in Point Roberts”
“Friendly demeanour in a professional environment, top notch customer service, all I can say is -especially in current pandemic situation- I hope I can help keep you guys in business. One cannot beat the convenience of the 24h pick up, no line ups, no delays, show up whenever one can and pick up your stuff.”
“Just a great service. They arranged to have my packages shipped after the borders closed, no fuss, easy process, even repacked them and gave me two options for shipping.”
“Amazing for getting packages to the us when you live in Canada. Around 4$ for each item delivered”
“Had a great first experience with In Out Parcel. Their parcel-forwarding service is so convenient, and means I don't even need to drive down there to pick up my parcel. They were professional and kind, replied promptly and thoroughly, and were a breeze to interact with. Thank you! Highly recommend this place due to its great service.”
“My preferred mail receiving service in Point Roberts. This is the one with 24 hour access.”
“Amazing service! Their staff goes beyond and above with the closed border situation. The lockers are always clean, reliable and of course, very very convenient. Be careful with late night pick ups as the parking lot and surrounding area is very dark.”
“Will and Isabelle are incredible! I was a dummy and sent my package there without checking the border closure restrictions, which had been extended for another month. The team generously and swiftly arranged for my package to be shipped to me within 24 hours — doing it all with a friendly and cheerful attitude. Excited to experience their convenient automated lockers once restrictions are lifted!”
“The only service I use for my US mail. It’s a short drive from our home in Vancouver, always accessible for package pickup (24 hr locker access), and staff is friendly and helpful when I visit the desk.”
“Friendly staffs, fast services. Fully recommented.”
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