When a letter arrives for you, it lands in your Letter Box — the portal page where you read scans and decide what happens to each letter next.
Where to Find It
Open Letter Box in the portal (Account → Letter Box). Each letter shows up as a card with its scans and available actions, and you get an email whenever a new letter is posted.
Envelope vs Contents
Every letter has up to two scans:
- Envelope — the outside of the letter, so you can see who it’s from at a glance. Always viewable.
- Contents — the opened, scanned PDF of what’s inside. Included automatically if your handling preference is Open & Scan; if a letter was held unopened, you can request a contents scan later for $2.50.
PDFs open right in the browser. On phones that can’t preview PDFs inline, tap the “open in your PDF viewer” link instead.
If Your Balance Is Negative
The envelope always shows, but contents scans lock while your account balance is below zero — top up (an e-Transfer works) and they unlock immediately.
After You’ve Read It
From each letter’s card you can:
- Keep holding it — it stays safe with us.
- Have it forwarded — request shipping to you (or anyone) via My Shipments; we quote the postage first.
- Dispose of it — securely, once you no longer need the physical copy.
- Return to sender — for mail you shouldn’t have received.
Original letters are held physically until you tell us otherwise, so a scan never forces a decision.