When a letter arrives for you, it lands in your Letter Box — the portal page where you read scans and decide what happens to each letter next.
Where to Find It
Open Letter Box in the portal (Account → Letter Box). Each letter shows up as a card with its scans and available actions, and you get an email whenever a new letter is posted.
Envelope vs Contents
Every letter has up to two scans:
- Envelope — the outside of the letter, so you can see who it’s from at a glance. Always viewable.
- Contents — the opened, scanned PDF of what’s inside. Included automatically if your handling preference is Auto-Scan; if a letter was held unopened (Hold), you can request a contents scan later for $2.50 (covers up to 10 pages; $0.15/page after).
PDFs open right in the browser. On phones that can’t preview PDFs inline, tap the “open in your PDF viewer” link instead.
Requesting a Contents Scan
- Open Letter Box and find the letter.
- Open the letter’s menu (⋮) and choose Request Content Scan.
- Confirm. The scan is posted to that letter’s card in your Letter Box when it’s done.
Scans live only in the portal — we don’t email scans or letter contents. The email you get when a letter arrives is just a notice to go and look.
If Your Balance Is Negative
The envelope always shows, but contents scans lock while your account balance is below zero — top up (an e-Transfer works) and they unlock immediately.
After You’ve Read It
From each letter’s card you can:
- Keep holding it — it stays safe with us.
- Have it forwarded — request shipping to you (or anyone) via My Shipments; we quote the postage first.
- Dispose of it — securely, once you no longer need the physical copy.
- Return to sender — for mail you shouldn’t have received.
Original letters are held physically until you tell us otherwise, so a scan never forces a decision.