Your In Out Parcel address accepts First-Class letter mail (without tracking) as well as packages — bank statements, government mail, cheques, gift cards, correspondence. Letter mail is opt-in: you turn it on in the portal and tell us what to do with each letter that arrives.
Choose Your Handling Preference
Go to Account → Letter Handling and pick one:
- Hold (Recommended) — $4.25 per letter — we hold your letters at the service counter for pickup during staffed hours. Envelope scans are included, so you can see who each letter is from before requesting a content scan. Want it in a locker for 24/7 pickup instead? Moving it to a locker is free on request.
- Auto-Scan — $4.25 receiving + $2.50 content scan per letter (the scan covers up to 10 pages; $0.15/page after) — we open each letter and scan it to your online Letter Box in the portal, so you can read it from anywhere within hours of it arriving. We hold the original at the service counter until you request pickup, a shipment, or disposal — we only dispose of it when you ask.
- Do Not Accept — letter mail is returned to sender or discarded. A refused letter can still be recovered for a short window (see below).
Your choice applies to each new letter as it arrives, and you can change it anytime. Deleting a scan is permanent; a new scan is charged as a new content scan.
Letters Wait at the Counter, Not in a Locker (Unless You Rent One)
Your arrival notice for a letter may show a PIN, but a held letter waits at the service counter — the PIN won’t open a locker for it (unless you rent a Dedicated Storage locker). Collect it during staffed hours, or ask us to move it into a locker first if you need 24/7 pickup.
A Letter Arrived While You Had “Do Not Accept” On
It isn’t gone straight away. The letter shows in your Letter Box with a Recover button and the date it’s held until — about 72 hours after it arrives. Tap Recover to keep it for a one-time $4.25 (the standard letter fee). If you do nothing, it goes back to the sender or is disposed of at no charge.
Expecting something important? Switch your preference to Hold or Auto-Scan before it arrives, so you don’t have to catch the window.
What About Junk Mail?
Magazines, catalogs, flyers, and junk mail are filtered out and disposed of free — you’re never charged for mail you didn’t want.
Want a Letter Physically Mailed on to You?
Letter forwarding isn’t an automatic preference — it’s a per-letter request. Open a shipping request from My Shipments (or straight from the letter in your Letter Box) and we’ll quote sending it anywhere in the world.
Good to Know
- Letter mail requires a verified account — it’s part of the same USPS Form 1583 rule as packages.
- Every letter, like every package, appears in your portal with an email notification when it arrives.