Loved by Cross-Border Shoppers

4.9★ from 739 Google reviews.

Showing 409–420 of 528 written reviews (211 more are star ratings only)

“Shipping was delayed on my parcel and I wasn't able to collect it on my trip to Vancouver. In Out Parcel was amazing, spectacular customer service. Quick response time, helpful. If only other industries worked like this. Impressed.”

Nathaniel Faulkner via Google ·

“I've been coming here for years and recently I had an issue with a miss delivered parcel. Whole team was really amazing, kind, and helpful despite how busy they were and I can't recommend this place enough.”

Paulina Chastni via Google ·

“amazing service, 24/7 automatic retrieval to beat the border lineup.”

XD via Google ·

“Great place, staff is always helpful, notifications on your cellular device, can pick up parcells 24hrs a day. Don't need to wait for anybody. *Just wanted to update review, still the best ! I had to return a few Amazon items, and they have to go back from point of shipping. I had a envelope ready and the printed off address to tape on the front. One of the employees said "no worries" I can do that for you and get it sent out ! Love you guys ! Your awesome 👍👍👍👍”

R B via Google ·

“I've just used this service for the first time. I used the auto lockers after hours and everything was smooth like silk.”

Ezz Ghanem via Google ·

“Amazing service. I cannot believe organization to this level exists. Went and picked up some orders for packages yesterday with no trouble at all. Clear emails for everything keep you updated. I commend you guys. Would be nice if we could save $3.75 for having a second shipment go to the same locker but even at that price, you can't be beat. Thanks again.”

Sara K via Google ·

“So easy! Just a minute across the border in Tsawassen. Was in and out in 2 mins. So accessible and easy, you could even walk to it from the border! Affordable too. Will use again!”

Rachel Kierszenblat via Google ·

“I can pick up parcels 24/7,”

Kalie Fong via Google ·

“They mishandled several of my packages, several times. It even involved the owner Dave who didn't seem to care at all that his employee made a blundering error and was also rude about it. Avoid these guys.”

Peter Jennings via Google ·

Response from In Out Parcel

Hi Peter, Sorry for the experience. I have difficulties locating your account within our system with the name "Peter Jennings." so I am uncertainty what the error could have been. Please reach out to us with your account information and we can figure out what went wrong! Cheers, Rob.

“Always use the 24-hour service here, never experienced any issues or hang-ups. Great value for the small fee they require, and the fact that I never have to deal with a border line up while picking up a package at 3am! A+++++ 10/10”

Vp Vo via Google ·

“Great service always. Fast boarder wait too.”

Adam Shiff via Google ·

“Friendly staff and easy self pickup.”

Tianhao Liu (Ted) via Google ·

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